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Compliance

Reading the activity feed

What gets logged, why no row can ever be edited or deleted, and how to search it.

What gets logged

Every mutation in this workspace — enrollment signatures, round transitions, letters approved and mailed, charges created, exports, sign-ins — writes one row here the moment it happens. If it changed something, it is on this feed.

Why you can’t edit or delete a row

The log is append-only by design: nothing here can be updated or removed, by anyone, including us. That is deliberate — it exists so the answer to "who did what and when" can never have been altered afterward, which is what makes it hold up as evidence.

Searching and filtering

All three narrow the same feed and combine:

  • Search — matches a client id, user id, or action name.
  • Category — one kind of event at a time: clients, enrollment, rounds, letters, sign-ins, billing, account changes.
  • Period — the last 7, 30, or 90 days, or all time.

When a number looks wrong

If a usage or billing figure in Settings looks off, check here first — it is the same data the figure was built from, timestamped and per-action, so you can see exactly which event produced the count before contacting support.

"Showing the newest 200 matches"

The feed caps at 200 rows per search. This message means there are more than 200 — narrow the period or add a search term to see older ones rather than assuming the list is complete.

More on compliance

Still stuck? Reply to any email from us with the client id and what you were doing, and we’ll pick it up from there.