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Your dispute

Understanding your delivery status

What "in transit," "delivered," and the email statuses on this page mean.

Your letters

Each dispute letter shows where it stands: sent to the mail carrier, in transit, or delivered to the bureau or furnisher. A delivered date means the carrier confirmed receipt at the destination — it does not mean a decision has been made yet. Bureaus still take their full response window after that.

Emails we’ve sent you

This lists account emails we sent to your address — letters-mailed notices, reminders to re-upload your report, and results-ready alerts — and whether each one actually went through.

Nothing here yet

If a section is empty, that step simply has not happened yet — for example, no letters show until your first round is mailed. It is not an error.

Something look wrong?

This page is read-only and cannot resend anything itself. If a letter looks stuck or an email you expected never arrived, use Contact support and mention which one — we can look it up and, if needed, requeue it.

More on your dispute

Still stuck? Reply to any email from us with the client id and what you were doing, and we’ll pick it up from there.