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Billing

Your subscription, card, and cancelling

Change your payment method, see invoices, or cancel — all without contacting us.

Everything is in Settings → Subscription

Start a subscription, update your card, download invoices, and cancel — all from that one section. Card details are entered directly with the payment processor and never touch our systems.

Cancelling

Cancellation takes effect at the end of the current billing period. You keep access until then and are not charged again. Usage already incurred, including letters already mailed, remains payable.

A payment failed

Update your card in the billing portal and the outstanding charge is retried automatically. You do not need to contact us to recover a past-due account.

What the errors mean

"No billing account yet — start a subscription first and it will appear here." Expected before your first subscription; use the checkout button above it.

"Billing is not configured yet" or "Subscription billing is not configured yet" are platform-side, not yours. Contact support.

More on billing

Still stuck? Reply to any email from us with the client id and what you were doing, and we’ll pick it up from there.