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Account

Team roles and what each can do

Owner, admin, and team — and why only two of them can approve mailings.

The roles

  • Owner — everything, including settings, billing, and approving mailings.
  • Admin — day-to-day operations including approving mailings.
  • Team — can prepare disputes but cannot approve mailings or create charges.

Why team can’t approve

Every mailing needs a recorded human approver, and the record has to mean something. Limiting approval to owner and admin keeps accountability with someone answerable for it. This is not configurable.

Adding someone

Settings → Your team → invite. They get a link to set their own password. Invites that have not been accepted appear under Pending invites, where you can revoke them.

More on account

Still stuck? Reply to any email from us with the client id and what you were doing, and we’ll pick it up from there.